Frequently Asked Questions

Registered in the Russia,UK and Indonesia We is a multi-cultural team specializing in supplying the most sought after ASIC Mining hardware for cryptocurrency mining, ranging from Bitcoin, Ethereum, Zcash, Litecoin and Dogecoin to other less well known coins such as Kadena, Handshake and Dash.

Our Hong Kong warehouse proximity to most major manufacturers allows us to optimize our international logistical costs saving you both time and money. Within the past 1years, We has become the leading supplier of mining hardware and cryptocurrency related products in the UK, Europe and Rest of The World.

During this time we have established a strong working relationship and a high level of support from the major ASIC mining hardware manufacturers such as Bitmain, Goldshell, Innosilicon, MicroBT, Canaan, IBelink and more. and we are one of the suppliers who have official sales barcode. You can check and scan the barcode of each product.

We team is committed to providing exceptional first line support and high standard of customer service as well as dedicated to providing the best cryptocurrency mining equipment available on the market.

Our customer base ranges from avid enthusiasts setting up their very first mining rig to experienced miners adding the latest releases to their existing mining farms and we greatly appreciate the opportunity to work with each and every customer.

It is our goal to ensure you have access to the mining hardware you need while minimizing transit times, eliminating risk, and reducing costs and offering pre-sale and after-sale support via mail.

Although some of our operations are handled from the Russia, all of our miners are stored in and shipped directly from our Hong Kong shipping facility.

We have established a strong working relationship with the manufacturers, which allows us to provide one of the most competitive prices on the market. As we supply new miners, the prices of our products can range from as little as $800 to as high as $49999* (prices subject to change). As a standard rule, the price of an ASIC miner depends on the unit's profitability and performance, therefore the higher performance and profitability, the higher the price.

we are the first agents and dealers or distributors of the central manufacturer or factory before the product or unit is distributed to wholesalers who then distribute it again to sales partners. we only offer very limited units. and you still get a warranty and certificate. for service and installation at authorized Asic Miner Machine locations near you.

Please Note :
wereserves the right to change pricing at any time without prior notice.
endeavours to offer you the most competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

To see the full range of miners we sell, please go to our homepage and click on the Products drop down list. Here you will be able to shop miners by cryptocurrency, brand , algorithm or simply select view all and look through our complete product list.

The cryptocurrencies which you can mine are dependent on the algorithm which the ASIC miner supports. Our most popular miners mine - Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred, Siacoin, however some of the advanced miners can mine as many as 8 other coins.

For example: ASIC miners that support the SHA-256 algorithm can be used for Bitcoin mining and ASIC miners that support the Ethash algorithm can be used for mining Ethereum. Please note, ASIC miners can only mine the cryptocurrencies on that algorithm specifically and can not be re-programmed to mine other coins.
You can see each miners mining abilities in the products specification under Mineable coins.

The prices are not negotiable. We hire a drop address for get each item, this has costs and can not provide all items at half price. The bulk orders are negotiable (min 10 items).

No, this is a business, not charity.

All our products are 100% original, In the original box, Sealed, Unopened, with all original accesories. With the official manufacturer's warranty active and valid.

*Condition: 100% Fresh New, with a 6 month manufacturer's guarantee.*

*and also a 60 day money back guarantee. (if the machine is broken or not working)*

Purchasing Bitcoin: See below methods:

1. Our suggested bitcoin buying method is using: localbitcoins.com – Video Guide Here.

2. Many other bitcoin buying methods Here.
Bitcoin is the best payment method completely anonymous and safe, so it’s highly recommended to use it. To use bitcoin you need a online or offline wallet, we advise:

- https://blockchain.info/wallet/
- https://blockchainbdgpzk.onion/wallet/ (TOR)
- https://wallet.btc.com/
- https://coin.space/
- https://www.coinbase.com/
- https://bither.net/
- https://electrum.org/
- https://www.bitgo.com/wallet

And then buy bitcoins, the best way is to buy them by the local transfer to another person, but you can use any payment method and verify your accounts no one will know where you spend your bitcoins. You can buy them here:

- https://localbitcoins.com
- https://www.buybitcoinworldwide.com/en/
- https://www.coinbase.com/
- https://www.kraken.com/
- https://cex.io/
- https://libertyx.com (Locally with cash – US)
- https://www.alfacashier.com/
- https://123change.net/ (Western Union to BTC)

Although some of our operations are handled from the Russia, all of our miners are stored in our Hong Kong shipping facility. Therefore, unfortunately, at this moment it is not possible to collect and pay for orders in person.

All orders placed once you've logged into your account, will show up on your account. If however you placed an order without logging into your account first, it will not show in your main account and you will only be able to view each order separately.

Please log in to your account on the website and look for order status next to your order number.

You might see the following statuses:

1) Payment pending + Unfulfilled: we are still waiting to receive the payment for the order

2) Paid + Unfulfilled: we have received the payment and currently processing the order and preparing it for dispatch

3) Paid + Fulfilled: we have dispatched the unit and added tracking details for you on the order page

 

Unfortunately, we can’t accept payment for units that aren’t listed as available for pre-order on our website.

There can sometimes be a system error. If this happens, please let us know and we’ll re-activate your account.

Unfortunately, all of our orders must be placed directly through our online store.

If you know you would like to place an order with us, please open any of our pages on our website and look for LOGIN and CREATE AN ACCOUNT on the top left side of the screen. If you have already created an account, you can just log in and continue browsing our store, however if this will be your first purchase, please click on and create an account before continuing to browse.

Once you've logged in and/or created your account, head to the product page of the miner you would like to order. and add the unit to your cart and follow through to checkout.

Please note, if you place an order without logging into your account first, your orders will not be linked to your customer profile and you won't be able to view all previous orders in one account. You will still be able to access details of previous orders, but you will need to check each order separately.

Yes, we can also provide you with a direct invoice for your order. Please contact us at admin@asicpremium.com and provide us with the following:

the ASIC miner/s and the quantity you are interested in
your contact details
your full billing and shipping address

There could be two reasons why your order has been canceled online:

Our online system will automatically cancel an order after 10 days if payment is not received.
Once your order has been placed please make sure to email us your proof of payment at: admin@asicpremium.com
If a payment is made through Coinbase Commerce, please make sure to send the exact amount as stated on the invoice. If the incorrect value is sent your order will automatically cancel. If you receive this notification do not worry.
Please contact us and we will manually resolve this for you and replace the order on your account.

For deliveries to all country, shipping costs, import sales tax and customs duties are included in the price. There are no additional costs. We provide DDP (Delivered Duty Paid) service to All countries except Palestine and North Korea.

We handle Customs and Door to Door Opration. and Taxes and Duty Includes In Price In webiste Client Don’t need to pay Any Duties Or custom charges For DDP Shipping Country.

Purchasing Bitcoin: See below methods:

1. Our suggested bitcoin buying method is using: localbitcoins.com - Video Guide Here.

2. Many other bitcoin buying methods Here.

Have a Question ? please contact us through the support center click here or email admin@asicpremium.com

Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.

Please note, we are not able to reserve any units for our customers until the payment for the order has been received.

 

We only accept payment via cryptocurrency.

Full details of payment options can be found here.

We are the only site that is willing to use escrow. Escrow means the money (Bitcoin) is NOT going directly to the seller (us) but is being held by an impartial third party (Escrow Company) until you receive the goods and are happy with them. If there are any problems you can get your bitcoin back. We are the ONLY site willing to use escrow when we sell to our buyers. We only use escrow on large orders because that escrow can delay payment for a long time and sometimes we lose our payment due to fraudulent buyers. So we are only willing to go through this hassle with serious buyers.

Although we prefer to receive payments in full, as long as the full amount is sent within 24hrs and you've added your order details to all parts of your transfers, we do allow for payment to be sent in parts. Due to the high demand of ASIC miners, we ask our customers to provide proof of payment within 24 hours of placing the order.

Once an order has been paid for, please send us a copy of of your transfer or crypto payment proof to: admin@asicpremium.com.

Although we take cryptocurrency payments to our Coinbase Commerce wallet, you do not specifically need a Coinbase account to make payment for your order in cryptocurrency. At checkout you can make payment from any account / company in which you hold your cryptocurrency.

In-stock

This means that we have these units in-stock at our warehouse in Hong Kong, from where we ship all of our units from.

‘Month’ batch (ie. April batch)

This means that these units are from further release batches and will only be released by the manufacturer on the said ‘Month’.

Please note the predicted release month is set by the manufacturer and We has no control over the exact release date and cannot be held responsible if the manufacturer withholds, withdraws or delays the batch release.

 

Average delivery duration 3 days to 7 working days.

• Shipment Time: Your package will ship within 48 hours of receiving payment. 
• Tracking: tracking number are emailed to you after payment. They typically update slowly for the first 12-24 hours please do not be discouraged.

• For deliveries : to all country, shipping costs, import sales tax and customs duties are included in the price. There are no additional costs. We provide DDP (Delivered Duty Paid) service to All countries except Palestine and North Korea. We handle Customs and Door to Door Opration. and Taxes and Duty Includes In Price In webiste Client Don't need to pay Any Duties Or custom charges For DDP Shipping Country.

 

For deliveries : to all country, shipping costs, import sales tax and customs duties are included in the price. There are no additional costs. We provide DDP (Delivered Duty Paid) service to All countries except Palestine and North Korea. We handle Customs and Door to Door Opration. and Taxes and Duty Includes In Price In webiste Client Don't need to pay Any Duties Or custom charges For DDP Shipping Country.

Although some of our operations are handled from the Russia, all of our miners are stored in and shipped from our Hong Kong shipping facility.

Please reach out to your local (order specific) shipping company .

or contact us via email at admin@asicpremium.com .

We ship our products worldwide.

If you have already checked your local customs and import rules and guidance and you are still unsure, please send us a quick message and we will do our best to assist.

If your order consists of several units and they are of different make, release batch or if they are used:

They will be shipped separately and in line with our standard processing and shipping times. As soon as each part is dispatched, a tracking number will be added to your order page. This will continue until all units are dispatched, and then your order status will change to Fulfilled.

If your order consists of several units and they are of the same make and batch:
On rare occasions parcels can be transited in other pallets and Shipping company can take a bit of extra time to arrange it on board. We advise our customers to contact the relevant shipping company at first instance to speed up the process of clearance and schedule delivery for the rest of the parcels in the shipment.

 

The profitability of each miner (per day) can be checked here.

All ASIC miners sold by We (new and used) are provided with their original, manufacturer-provided power supply cables and therefore they are fit for the use with Chinese power outlets only.

However, power cables suitable for European, UK, American or any other type of power sockets can be easily purchased online or at most electronics stores.

Below you can see which power supply cable is necessary for each type of ASIC miner:

C13 16-20amp Power Cable:

1) Bitmain
2) Innosilicon.

C19 16-20amp Power Cable:
1) Canaan
2) Goldshell (apart from Goldshell Mini-Box miners which need C13 power cables).
3) Whatsminer.
4) StrongU.

Absolutely. To ensure your warranty for the miner isn’t breached, please send us an email before disassembling the miner.
In your email, please give us your order number, describe the problem and provide the serial number of the affected miner.

Please note, if you disassemble the miner without approval, miners warranty will be void.

Full warranty details can be viewed here:

https://asicpremium.com/pages/maintenance-policies

 

Please send us a quick email and we will provide you with all of the documentation you require.

We can provide you with full assistance from setting up to troubleshooting.

All of our miners are very simple to set up and are nearly ready to go from the box.

You will need to make sure you have an Ethernet cable to plug your miner into your router and the correct power cord.

For most miners, there is a user manual to assist with setting up, but if required, we are more than happy to assist.

In order to provide the necessary conditions for successful operation of the miner, we would advise you to prepare a stable network and power supply as well as a ventilated environment. Once this is done, you may wish to review the user guide, apply for a mining pool account and watch some tutorials relevant to your specific miner.

ASIC miners are built for longevity. Therefore, most miners will continue to be usable for years to come and provide profitability in the foreseeable future. Please take into consideration the profitability of ASIC miners is impacted by a number of things including: the mineable coins value, the power consumption and hashrate.

The bandwidth of your crypto mining will depend on some factors. Traditionally, crypto mining does not use a lot of bandwidth. There is no specific amount of bandwidth crypto mining uses. But, at an average, if you’re mining on your own, you will need a bandwidth speed of 15kbps for inbound transactions and 12kbps for outgoing transactions.

When running an ASIC miner please make sure you have the right environmental conditions. Some small miners such as the Goldshell KD-box, Dogecoin Mini, SC Box miners are built for use at home or the office. However, if you are running a larger and more powerful ASIC miner at home you would need to make sure you have ventilation and cooling systems in place to stop the miner from overheating. This way you can reduce your downtime and keep the miner running and profitable throughout the year.